Privacy Policy

LabelPrint Web without an account

Without an account, LabelPrint Web keeps your labels, presets and settings in your browser’s own storage on your computer, and counts the day’s free labels there. The PDFs you crop are opened and cropped in your browser and are not uploaded. None of it reaches us.

What we keep when you have an account

• Your account: your email address and, if you sign in with Google or Apple, the name and email address that service gives us and an identifier of your account there.
• What you make: your labels and the pictures in them, your presets, folders, custom sizes and settings, so that they appear on every computer you sign in on — and, for 30 days, the earlier versions of each design, including one that an edit from another device replaced.
• Print labels in the cloud, if you turn it on (Unlimited and Team): the PDFs you add to Print and how you cropped them, for 30 days.
• Your plan: which plan you have, its status and renewal date, and Creem’s numbers for you and your subscription. Your card details never reach us.
• Usage: how many labels you printed or downloaded each day, for the free plan’s limit.
• Teams: the teams you belong to, your role in each, and the invitations their owners send.
• Technical records: our providers’ servers keep short-lived logs of requests, including IP addresses, for security and to fix faults.

Signing in, email and cookies

You sign in with a code we email to you, or with Google or Apple. The code and the sign-in link come from noreply@labelprintapp.com and go through our own mail server, not a mailing service. If you choose Google or Apple, that company confirms who you are and tells us your email address; its own privacy policy applies to that.

To keep you signed in, LabelPrint Web stores a session cookie in your browser. It is needed for signing in and is used for nothing else. LabelPrint Web counts visits and which of its features are used with Plausible Analytics on our own server, as this website does: no cookies, no fingerprinting, and nothing that identifies you — never a file’s name or what is on a label. It has no advertising and does not follow you across sites. If you come to LabelPrint Web from one of our ads in ChatGPT, the app keeps that ad click’s reference in your browser for 30 days, and our server tells OpenAI’s Ads Manager when the visit leads to a label printed, an account, a trial, a subscription or a payment (with its plan and amount): that reference and the event only, never your email address or anything about your labels. In the EEA, the UK and Switzerland this happens only if you allow it in the box that appears; elsewhere it does not happen when your browser sends Global Privacy Control or Do Not Track.

Why we use it

We use this data to provide LabelPrint Web to you under our Terms of Service (Article 6(1)(b) GDPR), to keep the records that tax and accounting law requires (Article 6(1)(c)), and to keep the service secure and prevent abuse, which is our legitimate interest (Article 6(1)(f)). We don’t sell your data, show you ads or use your labels for anything but running LabelPrint for you.

Who processes it

• Supabase (Supabase, Inc.) runs our database, sign-in and file storage, on our behalf. Our project is hosted in the European Union, in Frankfurt, Germany.
• Creem sells the web subscriptions as our Merchant of Record. When you pay, you give your payment details, name, email address and billing country to Creem, which handles them under its own privacy policy. Creem tells us which plan you bought, its status and its renewal date.
• Our mail server sends sign-in codes and team invitations. It is a server we run, not a mailing service.
• Our web server delivers this website and LabelPrint Web. It is a server we manage.
• Google and Apple, only if you sign in with them.

Supabase, Inc. is based in the United States. Our data is stored in the EU; where a provider can reach it from outside the European Economic Area, the transfer is covered by the European Commission’s standard contractual clauses or an adequacy decision.

Teams

In a team, everyone can see the names and email addresses of the team’s other people, and the team’s labels, presets and designs. When an owner invites someone by email, we send that address an invitation naming the person who sent it, and keep the address with the invitation until it is accepted or expires after 14 days.

How long we keep it

• Your account and what you made: until you delete them, or the account.
• Labels and presets you delete: removed for good after 30 days.
• Earlier versions of a design: 30 days.
• Print labels in the cloud: 30 days after you add them, or until you remove them, if that is sooner.
• Team invitations: until they are accepted or expire, after 14 days.
• Daily print counts: until you delete the account.
• Our record of your Creem subscriptions (plan, status, period, Creem’s numbers): until you delete the account.
• Payment records: kept by Creem for as long as tax law requires.

Deleting your account

Settings › Account › Delete Account in LabelPrint Web deletes your account, with your labels, presets and files, at once. It cancels your web subscription and deletes any team you own, with everything in it. You can also ask us to do it by email. Copies in our providers’ backups disappear as those backups are replaced.

Your rights

You may ask us for a copy of your data, and to correct it, delete it, restrict or object to its use, or give it to you in a portable form. Write to contact@labelprintapp.com. You may also complain to a data protection authority: in Poland, the President of the Personal Data Protection Office (UODO), or the authority of the country where you live.