LabelPrint support
Email contact@labelprintapp.com and you reach the person who wrote the app. There is no ticket system and no first line — one developer, usually answering within a day.
It helps to say which printer you have, what the label looked like coming out, and whether the PDF was one label, a batch or a full sheet. Those three answers usually identify the problem on their own.
Restoring a purchase
Unlimited Printing is tied to your Apple Account, not to the Mac, so a new machine or a reinstall does not mean buying again. Open the Unlock Unlimited Printing window and choose Restore Purchase. Sign in with the same Apple Account that bought it — a different one has no record of the purchase and will offer to sell it to you again.
The free limit
LabelPrint prints 5 labels a day for free. There is no account, no sign-up and no trial counting down to zero — the allowance resets each day and the app keeps working indefinitely.
$9.99 removes the daily limit and adds the watched folder that crops and prints without the app being open. One payment, no subscription.
Refunds
App Store purchases are refunded by Apple, not by me — I have no way to issue one. Request it at reportaproblem.apple.com with the Apple Account that made the purchase.
Do email first if something is broken. Most refund requests are a setting away from being a working printer, and I would rather fix it.
Requirements
LabelPrint 2.3.1 needs macOS 14 or later, and works with any thermal printer macOS can see — the app prints through the normal print system rather than talking to hardware directly, so if the printer appears in System Settings, it will work.
Something printed wrong
These are the problems that come up most, each written up in full. Most of them are settings rather than faults, and none of them need the app to fix.
- How to print 4x6 shipping labels on a Mac
- Shipping label prints too small on Mac: the fix
- Shipping label prints sideways on a Mac: the fix
- Thermal printer prints blank labels on a Mac
- Shipping label prints cut off on a Mac
- Barcode won't scan after printing: the fix
- Shipping label prints faded or too light
Setting up a printer
Per-model notes, because the macOS steps are similar but the driver situation and the quirks are not.
- Rollo printer on a Mac: setup and common problems
- MUNBYN printer on a Mac: driver install and snags
- Xprinter on a Mac: models, Bluetooth, emulation
- Brother QL 4x6 labels on a Mac: which models fit
- DYMO LabelWriter on a Mac: the RFID label lockout
- Zebra printer on a Mac: setup and calibration
All guides covers carriers and marketplaces as well, and the free browser tool will crop a label right now without installing anything.
Privacy and data
Labels are processed on your Mac. Nothing is uploaded, and there is no account to create. The privacy policy covers the apps and this site.